Via the Site, TaxHawk provides its Users with access to a variety of tax filing services for federal and state income tax returns as well as such additional services as printed tax returns, professionally bound tax returns, vault services, audit assistance services, as well as other goods and services (all of which are referred to collectively as the "Products and Services").
This Site and the Products and Services provide users with access to a variety of on-line tax preparation goods, services and tools. However, neither the Site nor any of the Products and Services is intended to provide specific tax advice to any individual. You are encouraged to consult your own legal and/or tax professionals or the IRS with any specific questions about your own tax return(s).
All of Products and Services as well as all information accessed through or displayed on the Site (including but not limited to such things as all text, user interfaces, visual interfaces, sounds, graphics, computer code, expression, "look and feel," etc.) (collectively, "Content"), is owned or controlled by or otherwise licensed to TaxHawk, and is protected by copyright, trade secret, and other intellectual property laws. TaxHawk hereby grants to you, the user, a personal, limited, revocable, non-transferable and non-exclusive license to access the Site and to utilize the Products and Services and Content for the limited and specific purpose of preparing and/or filing users' personal, state and/or federal income tax return and those specific goods and services related thereto as made available or facilitated through the Site or the Products and Services.
You agree that the intended purposes and functionalities offered by virtue of the Site and the Products and Services is for the preparation of your own federal and/or state tax returns, the e-filing of any such returns, and any other Products and Services specifically offered via this Site.
You agree to pay all fees incurred in connection with your use of this Site and any of the Products and Services accessed via the Site. TaxHawk reserves the right to change its fee structure and/or to add new fees as it shall determine. For a current listing of the fees associated with this Site and/or the Products and Services you may click on the following link: www.TaxHawk.com/software.jsp.
Failure to pay will result in access to the Site being restricted and/or the corresponding Products and Services not being fulfilled and/or delivered.
If you receive and/or utilize a password and/or account designation with regard to your use of this Site and/or any of the Products and Services offered via this Site, you agree to be solely responsible for maintaining the confidentiality of your specific password and account information, and further agree that you are fully and solely responsible for all activities that occur under your password or within your account. You agree to immediately notify TaxHawk of any unauthorized use of your password or account information or of any other breach of security.
TaxHawk cannot and does not assume any liability, claim, or loss for any user generated errors, including but not limited to data entry errors. However, TaxHawk does offer an Accuracy Guarantee that the tax formulas and calculations accessed via any of the Products and Services offered on the Site are accurate and will produce results consistent with federal and state standards for preparing and/or filing tax returns. In the event any of the formulas and/or calculations utilized in any of the Products and Services offered by TaxHawk are incorrect, then TaxHawk will reimburse you any penalties and/or interest imposed by the Internal Revenue Service and/or your state of residence to the extent that such are imposed as a result of any such erroneous formulas and/or calculations. The Accuracy Guarantee is limited to penalties and/or interests as stated in this section and to no other amount(s).
If you believe that an above described calculation or formula error has occurred, you must notify TaxHawk as soon as you are made aware of the mistake (and in no event later than 45 days after the interest or penalty is assessed) by mail at:
TaxHawk - Accuracy Guarantee
1366 East 1120 South
Provo, UT 84606
TaxHawk will then contact you to resolve the issue. In order to investigate your issue, TaxHawk requires supporting information such as a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, etc.
If your refund is larger or your tax liability is smaller using a different tax filing method, we will refund any fees from using our service and provide you a coupon for a free amended tax return. The refund (or liability) difference cannot be due to a difference in the data supplied, credits or deductions claimed, or other variation in preparation. Calculation errors in other methods and positions contrary to the law will not qualify as valid proof for larger refund amounts.
TaxHawk may, but has no obligation to, monitor content posted to or generated via the Site or any of the Products and Services. We may disclose any information necessary or which we deem appropriate to satisfy our legal obligations, to protect TaxHawk or our customers, or to operate or fulfill the Products and Services.
TaxHawk may periodically update the Site and/or the Products and Services and/or may eliminate certain Products and/or Services as it deems appropriate in its sole discretion.
You agree that your use of or business dealings with third-parties that may be found on or throughout the Site are solely between you and such third-parties. TaxHawk is not and cannot be responsible or liable for any content, advertising, products, services or other materials on or available from such third-party providers. Providing links to such products and services or parties is intended as a convenience, and the inclusion of any link does not imply endorsement by TaxHawk of the site or any of the products or services found on such third-party sites.
Some states do not allow the exclusion of implied warranties at all. In such an event, the exclusion from implied warranties may not apply to you specifically.
THE ABOVE LIMITATIONS APPLY EVEN IF TAXHAWK AND ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
By using a computer system and our software to prepare and transmit return(s) electronically, you consent to the disclosure of all information pertaining to your use of the system and software to the respective federal and state agencies, as applicable by law, and to the transmission of your tax return(s).
By using Pro Support, you are accepting these terms and conditions between you and TaxHawk, Inc. ("TaxHawk")
This service is available for an additional charge and requires internet access. You understand that as part of the service, a tax expert will answer your questions related to U.S. Federal tax laws (for individual Form 1040). However, state tax questions are at the expert's discretion and may change or be discontinued at any time.
Access to tax advice from credentialed CPAs or EAs is available for 12 months from the date of purchase. Access only applies to the tax return from the purchasing account and is not transferable to other accounts. Please be aware that some tax situations or topics may fall outside the scope of Pro Support as determined in the tax expert's sole discretion. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
WHAT IS NOT INCLUDED AND USER LIMITS
You understand that the following topics are not included in the service:
You understand the tax expert may end the communication at his/her sole discretion for the following reasons:
In accordance with Internal Revenue Guidance, any tax advice given to you, including anything provided in writing, is not intended to be used, and cannot be used, by any person or entity for the purpose of avoiding penalties imposed under the Internal Revenue Code.
The tax expert's advice is based on information that you provide to him/her. The tax expert cannot verify the information you give to him/her. If you provide incorrect or incomplete information, the advice provided to you may not be accurate. You are responsible for the preparation of your return. The tax advisor will not review your tax return and will not sign your tax return.
PRO SUPPORT GUARANTEE
TaxHawk will reimburse you in the amount of the IRS or state penalty and/or interest paid by you to the IRS or state applicable to the current tax year if the IRS or state penalty and /or interest is:
If the above criteria in the Pro Support Guarantee are met, you must notify TaxHawk in writing at TaxHawk, Inc., TaxHawk Pro Support, 1366 East 1120 South, Provo, UT 84606. TaxHawk requires the following documentation:
YOU ARE RESPONSIBLE FOR PAYING ANY ADDITIONAL TAX LIABILITY OWED